VMs are, of course, very handy in a range of scenarios. Indeed, the arivis development team does use VMs extensively for testing in-house for these very reasons. However, users should be aware of the distinct differences in how VMs operate to ensure that they have a great user experience. arivis is keen to support users in whatever environment they find most useful to them, and making users aware of the consequences of running in such an environment is part of what the support team can do to ensure a great user experience. 

The arivis support team will always try to help users if they are experiencing issues linked to VMs, but you should be aware that our ability to support will be limited by your configuration, and issues caused by user error may not be covered by maintenance agreements and may therefore be chargeable.