The license not being found can be the result of a variety of scenarios, but most likely one of the following:

• If you have a hard key (dongle), it may be plugged into a non-functioning port, or the key may be broken.
• In that case, first, try to find your key and make sure it is plugged into the machine. If the key is present but doesn't light up it could indicate one of two possible issues. Either the drivers are not installed or configured properly, or the key or port it is plugged into is broken. Try unplugging the key and plugging it into another port and wait a minute for the dongle to light up. If this doesn't work, try reinstalling the drivers by reinstalling the license tool. Your local IT support may also be able to assist in identifying issues with USB dongles. If none of the above work, log a support ticket using the link at the top of the page to arrange a replacement.
• You have a software key but the license was disabled from the system.
• The most common fix is a simple re-installation of the drivers (see above)
• The license can also be disabled in other circumstances (e.g. changes to a VM, license transfer). Please make a not of the exact error message and contact arivis support in such cases.
• You are using a Network license but the connection to the license server has been lost. In those cases, you should first check that the license is functioning correctly on the license server. Please see below.