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ZEISS Microscopy Knowledge Base

Troubleshooting

After starting Docker Desktop you may be prompted to update the WSL Kernel version:

Docker Desktop dialog: 'WSL kernel version too low' requires newer WSL kernel, buttons Quit; Diagnose & Feedback; Reset

In such a case, a Windows update is required. First, close the Docker Desktop prompt above to ensure the correct installation of the update (otherwise Docker Desktop is still running in the background).

Windows 10

Open the Windows Settings and click on the Update & Security tab...

Windows Settings screen showing Update & Security option circled

Then, go to Advanced options...

Windows Update page with Advanced options entry circled

... and turn on the option to Receive updates for other Microsoft products...

Advanced options page showing Receive updates for other Microsoft products toggle set On circled

...then go back and check for updates. If an update appears for the Windows Subsystem for Linux, install it, then restart Docker Desktop.

Note that the option to install Microsoft updates may be locked by your organization's IT policy. If so, please contact your IT team to enable it as needed.

Windows 11

On Windows 11 the process is similar. In theWindows Settings, select Windows Updates and then Advanced options.

Windows Update settings window showing update notification and Windows Update and Advanced options highlighted

Then turn on the option to Receive updates for other Microsoft products.

Advanced options screen highlighting Receive updates for other Microsoft products and policy note

Go back to the main update tab, and if an update appears for the Windows Subsystem for Linux, install it, then restart Docker Desktop.

As with Windows 10, the option to install updates for other Microsoft products may be locked by your organization's IT policy. Please check with your IT team to enable this option as needed.

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