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Setting up arivis Pro
Creating a system report
How to create, review and share a system report when troubleshooting software issues.
We build arivis software to be as reliable as possible to ensure that users can always process their data, no matter the size. However, despite our efforts it is possible that some users may experience unexpected behaviors which our engineering team should investigate with a view to constantly improve our products. It is therefore often very useful to be able to collect crucial system information to allow us to quickly focus on the matter at hand. With this in mind, a reporting tool is built into the software to allow us to quickly find out about user's current configuration and issues.
- To generate a system report go to the Help menu and select the Run System Check... option.
- Wait a few seconds and the system report will be ready. The Send Report tool opens and is automatically configured to send the report to the arivis engineering team.
- Type in a valid email address so that we might contact you with additional questions if necessary, or to let you know when the issue is resolved. The system report does include a lot of errors generated by the software and the OS, but a concise description of the steps taken to reproduce the issue are immensely valuable to the engineering team.
- To view the report, click View Report prior to sending it if you want to review its content.
- Click Save... to save the report in case you will need it at a later date.
- Close the Report Viewer and click Send Report to send the report.