Compatibility Issue with Instance Segmentation in ZEN core

We have identified a compatibility issue affecting instance segmentation containers trained on arivis Cloud when used with next-generation NVIDIA graphics cards, specifically the "Blackwell" series. This issue results in an unspecific error message, "500 Internal Server Error," during the execution of these containers in ZEN and ZEN core.

Resolution: The arivis Cloud team has successfully addressed this incompatibility. To ensure compatibility with the latest NVIDIA graphics cards, it is necessary to retrain your models on the arivis Cloud platform. The newly trained containers will be compatible with both the latest "Blackwell" NVIDIA graphics cards and older models, ensuring seamless operation across different hardware configurations.

Action Required: If instance segmentation models were created before 21st October 2025, they need to be retrained on the arivis Cloud platform before using them with the latest NVIDIA graphics cards. This will ensure optimal performance and compatibility. For system with older NVIDIA graphics cards no action is required. see less