Customer Deployment Information

For both On-Premises and Cloud installations:

• Provide VM/Servers with the following accesses and connections:
• All VisionHub servers must be in the same subnet and visible to one another. Firewall rules must allow UDP and TCP communication between them. If this is not possible, this must be discussed with your account manager and technical team before deployment to ensure an efficient workaround, accurate accounting for realistic deployment time, and allow for appropriate installation and configuration charges.
• All VisionHub servers (except 3D SSR server) must be connected to the central image store.
• The central server must be accessible by the expected clients.
• Provide VPN connection to VisionHub servers:
• This accessibility is mandatory for efficient deployment for both parties. If VPN connection cannot be provided to the VisionHub servers due to security restrictions, this must be discussed with your account manager and technical team before purchase, as additional installation and configuration fees will be charged.
• Provide example datasets with pipelines for testing of installation in final infrastructure. If this cannot be provided, our team can provide appropriate use cases for this purpose (see next section).
• Technical contact for support on customer site. It is possible our deployment team will require technical support for customer infrastructure during installation. To avoid delays in the event this is needed, a technical point of contact must be designated before planned deployment.
• Optional: LDAP/OAUTH2 integration: If this is required, please consult with our technical team to ensure appropriate access information is provided for deployment.

• 2-3 hours for setup of central server, provided all information for external sources is available (e. g. password, paths, usernames, etc.), and are proven to be compatible with VisionHub (this should be ensured before planned deployment, e.g. access to authentication system)
• 30 minutes for setup of each analysis worker
• 1-4 hours for testing with arivis and customer data
• 1-2 hours for final demonstration with key stakeholders and technicians

• VisionHub training will take 1-2 hours.

If V4D training is required, this will be scheduled with an application engineer and timing will be based on need, use cases, and purchased support level tier.