As mentioned in the introduction, the license not only limits the features and the number of users but also what versions of the software you are allowed to run. If you've purchased a maintenance update to allow you to install and run the latest version of the software you will need to update your license as well. This process is the same for soft and hard keys and requires an internet connection.

Open the License Tool and click on Update License.

Select the key to be updated from the list and click Update License. The License Tool will connect to the licensing server and update your license. A prompt will appear to confirm when the process is complete. You can then install and start using the latest version allowed by your license.

Note that if the computer is not connected to the internet you may first transfer the license to a computer that is connected, update the license and transfer it back.

Alternatively, contact arivis Support by creating a support ticket.